With the help of our EU-Cleaner you can clean your computer of a range of malware. At the moment we provide the following EU-Cleaners of your choice to download:

EU-Cleaner powered by Avira

EU-Cleaner powered by SurfRight


Important Notice:

  • To avoid any problems, please read and follow the EU-Cleaner Instructions before downloading and executing.
  • Be sure to secure your personal data before beginning the clean-up i.e. graphics, documents, videos. You will find instructions on backing-up your data in Information Resource for Windows Backup Software NTBackup.
  • Restore Option for EU-Cleaner powered by Avira:
    If a program no longer runs after the clean-up, you can use these instructions for restoring your system.
  • The EU-Cleaner does not replace anti-virus software. After your computer has been cleaned, you should scan your computer at regular intervals with an up-to-date anti-virus software.
  • In some cases your computer may not start after malicious files have been removed, and you will need to carry out a re-installation.
  • If you need assistance concerning a technical matter, you can contact This email address is being protected from spambots. You need JavaScript enabled to view it. or our Support-Forum.
  • Please note: There is currently no EU-Cleaner available for Linux or Mac OS, as Internet criminals mainly focus on attacking Windows-based computers.

EU-Cleaner powered by Avira

Minimum Requirements for the EU-Cleaner powered by Avira:

  • Pentium or later, min. 266MHz
  • Windows XP with at least SP 2, (32 or 64 Bit)
  • Windows Vista (32 or 64 bit, SP 1 or higher recommended) Windows 7 (32 or 64 bit)
  • Min. 150 MB free disk space
  • Windows XP, min. 192 MB memory
  • Windows Vista, Windows 7, min. 512 MB memory
  • Internet connection for updating and initial download
EU-Cleaner powered by Avira Download

This EU-Cleaner has been made available with friendly support from Avira.

You can find instructions in html-format here.

The instructions are also available as a PDF for downloading: Guidelines EU-Cleaner [pdf; To Date: 18. September 2013]

To view this file you will need a PDF-Reader, e.g. Freeware Sumatra PDF.
A PDF reader is already installed on most computers.

EU-Cleaner powered by SurfRight

Minimum System Requirements for the EU-Cleaner powered by SurfRight:

  • 9 MB free diskspace
  • Windows XP with at least SP 2, min. 256 MB RAM
  • Windows Vista, min. 512 MB Ram
  • Windows 7, min. 1 GB RAM
  • Internet connection for updating and initial download
EU-Cleaner powered by SurfRight Download

The EU-Cleaner has been made available with friendly support from SurfRight.

You can find instructions in our blog.

To prevent the re-infection of your computer please note these important rules:

  1. Check your computer for infection. Please use our EU-Cleaner to remove all malware.
  2. Install current Service Packs and Security Updates for your system. Activate automatic updates. Microsoft Instructions: Protect.
  3. Check your Internet browser and the embedded plugins (e.g. Java, Flash, Shockwave, Quicktime) regularly to make sure they are up to date. Browser- and Plugincheck
  4. Install a virus scanner, e.g. one that is mentioned here and update it regularly.
  5. Use a firewall e.g. built-in Windows firewall or a router. More Information about Firewalls..


You can find further details about protecting your computer here on our Prevention page.